Client Services Clerk

Full Time Support Staff -2 month contract

Reporting to the Manager, Client Services, the Client Services Clerk is the main point of contact for faculty, staff, students, and external clients requiring IT support and services. The Client Services Clerk will extend the Help Desk hours of operation by providing basic after-hours IT support during evenings and weekends. Working closely with the entire UTS team, this position prioritizes and escalates IT requests using the Help Desk ticketing system, playing a vital role in identifying widespread IT issues for quick remediation by the UTS team. This position is also responsible for general technical troubleshooting for employees and students, responding to Help Desk tickets, walk-in, phone, and email requests, and basic audio-visual classroom support needs.

The successful candidate will possess a two-year community college diploma, preferably in office administration, combined with ba...