Become a vital part of Manulife's AdminAdvantage team as a Client Service Specialist in a hybrid working environment. Leverage your bilingual skills to provide exceptional client support and drive operational excellence.
In this crucial Specialist (Service Owner) role, you’ll manage a portfolio of clients, ensuring their benefits administration aligns with business objectives. Your expertise will help foster strong relationships with stakeholders while monitoring milestones and improving service delivery. This role blends project management and continuous improvement efforts across various departments.
Key Responsibilities:
• Own client benefits administration experience
• Develop relationships with internal and external clients
• Monitor client milestones and satisfaction levels
• Act as a project manager for service enhancements
• Address and resolve client escalations promptly
Requirements:
• Experience in financial services or insurance industries
• Bi...