Client Service Officer is responsible for providing customer service and support to Arabic-speaking clients through inbound and outbound calls, addressing inquiries, resolving issues, and promoting products or services, all while adhering to company policies and maintaining a high level of fluency in the Arabic language.

The Client Service Officer is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information.

They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a...