Location:

Onsite in Burnaby

Salary Range: $22/hr T4

Introduction

This role supports both the Business Banking (BC) and PRA teams, focusing on providing exceptional client service and support, guiding clients through Online Business Banking (OLBB) processes, and handling banking transactions. This is not a call center role.

Required Skills & Qualifications

• Customer service excellence
• Attention to detail, especially in transactions
• Clear communication skills
• Comfort with guiding clients through digital banking tools
• Prior work experience at bank or financial industry

Preferred Skills & Qualifications

• Experience with Microsoft Office (Outlook, Excel, Word)
• Familiarity with ServiceNow or similar tools

Day-to-Day Responsibilities

• Make outbound calls (~15 clients/day)
• Conduct email follow-ups and transact...