Lead client success initiatives at N4 Studio, enhancing retention through strategic account management. Drive Webflow innovations and promote account growth consistently.

In the role of Client Retention Executive, you will be responsible for cultivating long-term relationships with retainer clients at N4 Studio. This senior-level position requires a keen understanding of digital strategies, client needs, and effective team leadership. You will oversee a Client Success Manager while driving upsells and managing diverse accounts in web, SEO, and AEO.

Key Responsibilities

• Oversee a diverse portfolio of retainer clients
• Manage roadmap prioritization and performance evaluations
• Mentor a direct report for improved daily operations
• Facilitate upsells and strategic account expansions
• Collaborate across departments to meet client goals

Requirements

• 6+ years in client success or similar role