Become a Client Relations Lead specializing in EOR at Rippling. Address complex escalations and drive resolution with your in-depth knowledge of HR operations and compliance.
This role requires managing high-impact client escalations, acting as the primary lead during critical issues across various countries. Your experience—8 years minimum—in global HR and EOR services will be crucial for navigating intricate employee relations and regulatory challenges. You'll coordinate with multiple teams, ensuring aligned strategies and timely execution to mitigate churn risk effectively.
Key Responsibilities:
• Lead cross-country case management for escalations
• Build comprehensive resolution plans with accountability
• Conduct structured triage and action planning for issues
• Initiate collaborative problem-solving sessions
• Document escalation channels and governance structures
Requirements:
• 8+ years in HR operations or program leadership
• Proven success manag...