Maintain a centralized, real‑time view of all active Client Ops programs, projects, and initiatives — including owners, timelines, milestones, and status.
Run operational planning rhythms: quarterly planning support, initiative reviews, weekly status reporting.
Lead discovery work across Client Ops functions: Customer Support, Customer Success, Implementation, PayOps, TaxOps, Union Payroll, Workers’ Comp, and Payments.
Translate ambiguous problems into structured proposals, decision documents, and execution plans.
Surface risks and blockers early; propose and drive mitigation strategies before they become fires.
Create reporting mechanisms that give clear visibility to the Client Operations leadership team.