Elevate client engagement as a Supervisor at Bayshore HealthCare in Mississauga. In this full-time role, you will enhance the Client Experience Team's performance and drive customer satisfaction initiatives.
As a pivotal part of the Leadership Team, the successful candidate will engage prospective clients and assist Intake Specialists in delivering exceptional service. You will lead daily operations, monitor queues, and provide ongoing coaching to ensure a high level of performance. Collaboration and compassionate communication are key to effectively guiding team members and serving clients.
Key Responsibilities:
• Enhance team performance through coaching and motivations
• Conduct quality assessments on client interactions
• Ensure adequate coverage of intake queues
• Support scheduling and preparation of payroll
• Model adherence to policies and operational practices
Requirements:
• Relevant education or comparable experience
• Strong communication and i...