Elevate the client experience at Miller Thomson as the Manager of Client Experience in any office. This role focuses on transforming IT interactions into positive, impactful experiences for staff.
As a people-focused leader in Miller Thomson’s IT department, you will champion a client-first philosophy that prioritizes empathy and warmth. With 5+ years in service management, including team leadership, you’ll shape how attorneys and paralegals engage with IT. Your leadership will motivate IT professionals to deliver exceptional client interactions and foster a culture of high standards and continuous improvement.
Key Responsibilities:
• Champion a client-first approach in all interactions
• Uphold professionalism and courtesy in team communications
• Serve as the escalation point for client concerns
• Seek and analyze client feedback to improve services
• Design coaching and development programs for the team
Requirements:
• 5+ years in client-facing service rol...