Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions.
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business.
Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions.
Proactively take ownership of resolving and preventing client banking problems.
Cultivate and maintain relationships with partners to work as one RBC team.
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.