Empower clients with CIBC as a Client Account Credit Counsellor in Vancouver. Your role will focus on resolving outstanding debts while delivering remarkable client service.
This position is centered around client engagement and problem solving. You will analyze client payment histories and advise them on potential repayment options. Your compassion and communication skills will help clients navigate their financial obligations successfully.
Key Responsibilities: • Analyze client situations to tailor solutions • Discuss options to resolve debts effectively • Educate clients on their financial commitments • Facilitate smooth communication via calls • Document and track client interactions
Requirements: • Experience in collections or customer support • Strong skills in negotiation and analytical thinking • Excellent communication abilities • Multitasking proficiency within fast-paced settings • Flexible hours to accommodate client needs