Shape exceptional client experiences as the Client 360 Director at MUFG Investor Services. Your expertise in fund administration will drive satisfaction and operational efficiency in a hybrid setting.
In this senior leadership role with over 10 years of client management experience, you will cultivate a client-centric culture and streamline service delivery. You'll focus on building strong relationships with client decision-makers and ensuring compliance with Service Level Agreements. Your ability to address risks and identify cross-sell opportunities will be key to enhancing client satisfaction.
Key Responsibilities:
• Build solid relationships with client decision-makers
• Manage SLA compliance and proactively mitigate risks
• Oversee KPI reporting and facilitate service calls
• Identify cross-sell opportunities within existing business
• Evaluate client requests and manage change processes
Requirements:
• Bachelor’s degree in business, marketing, or relate...