Ensure that claims are properly handled and settled, and are adequately and suitably reserved
Examine claims documents for completeness of requirements and assists in computing claims quantum
Follow up on the submission of claims requirements
Ensure that motor surveyor, loss adjusters, investigator, recovery agents, solicitors are appropriately appointed to assist in best investigation of a claim for reserving and settlement purpose
Approve / validate claims settlement and cheque requisitions within the limit of authority
Handle the phone enquiry efficiently and professionally to ensure best claim service being provided when answering the requests and inquiries of claimants / beneficiaries regarding the processing, settlement of claims and explanation for declining claims
Keep insured, agents, brokers, underwriters and any other relevant parties closely informed of the development of cl...