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Claims Officer (Travel)

Hospitality Full Benefits Career Growth
Company

Zurich Insurance Company

Location

Hong Kong, Hong Kong

Posted

June 14, 2026

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About This Opportunity

Job Summary

To handle Personal Line claims focusing on Travel. With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service

Job Accountabilities

  • Promptly handle first and third party claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service

  • Develop a claims case strategy to ensure that appropriate reserves are assigned with investigations conducted and appropriate suppliers engaged

  • Review, resolve and proactively finalise claims within authority limits ensuring settlement at an optimum level

  • Acquire and efficiently organise the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud/recovery indicators

  • Act as a referral point for cases esca...