The Claims Investigator Specialist plays a critical role in safeguarding the integrity of logistics operations by conducting thorough inquiries into delivery discrepancies, cargo loss, and damage claims. This position serves as the primary filter for validating claim legitimacy, ensuring that financial dispute resolutions are handled with precision and speed. The specialist interacts closely with internal operations teams, external carriers, and legal departments to mitigate financial risk and enhance service quality across the supply chain.

Responsibilities

• Conduct comprehensive investigations into claims involving lost, stolen, or damaged freight to determine liability and root causes.
• Audit logistics data and shipping documentation to verify the accuracy of discrepancy reports and delivery receipts.
• Negotiate claim settlements with carriers and third‑party insurance providers to minimize financial loss for the organization.