Become a Claims Expert Team Leader at Definity, managing a dynamic insurance team in a flexible hybrid workplace. Elevate staff performance while ensuring excellent customer service on claims.
This role calls for a passionate leader with 3 to 5 years of claims experience. You will oversee both residential and commercial claims, focusing on team development, compliance, customer service, and performance monitoring. Your leadership will foster a culture of continuous development and innovative service, aligning with Definity's goals as a top insurer.
Key Responsibilities:
• Lead, coach, and mentor claims experts for optimal results
• Maintain high customer service standards for operations
• Monitor service levels and claim quality assurance
• Involve in hiring, training, and evaluating team members
• Contribute actively to process enhancements
Requirements:
• 3 to 5 years of relevant claims experience
• AMF 5A license and leadership experience required
• ...