Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department.
KEY RESPONSIBILITIES
Ensure smooth and timely customs process flow.
Error identification and correction prior to pedimento payment.
Understand department process flow, constantly looking for areas of improved efficiency.
Overseas communications, timely responses to emails and requests (internal and external).
Escalation of problems to Management when necessary.
Meets company standards of 52 hours training per year per employee.
Attend training classes when required.
Complete mandatory training when required.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.