Provide Level 2 Platform support across enterprise infrastructure services, ensuring the availability, stability, security, and performance of cloud, server, virtualization, database, backup, and monitoring platforms. Responsible for incident resolution, operational maintenance, change execution, and continuous service improvement within a 24x5 support environment.
Key Responsibilities
Provide Level 2 Platform support for enterprise infrastructure services including Cloud, Virtualization, Server, Database, Backup, Monitoring, and End-User Computing platforms.
Monitor infrastructure health and respond to alerts and incidents.
Troubleshoot and resolve infrastructure-related issues within agreed service levels.
Perform routine operational activities, maintenance tasks, and system health checks.
Execute approved changes following established processes and procedures.
Support backup, recovery, patching, and compliance activities.
Coordinate with internal teams, ve...