Join CIBC as an Openshift Support Consultant, advancing your career in Toronto's tech landscape. Drive client satisfaction through robust production application support in a hybrid work environment.
In this pivotal role, you will focus on troubleshooting Openshift issues while collaborating with technology partners and clients. With a mixture of on-site and remote work, your contributions will enhance application performance and recovery processes. You will manage escalations effectively and modify procedures to meet specific challenges in a demanding IT environment.
Key Responsibilities: • Provide second-level support for Openshift-related issues • Implement enhancements for application configuration on new projects • Communicate regularly with stakeholders about service changes • Support documentation for technical operations and escalations • Manage 24 x 7 technical support and incident recovery