Join CIBC as a Director in Toronto, specializing in CCaaS solutions. Spearhead technical delivery and integration projects in cloud contact centers, ensuring optimal outcomes for enterprise clients.
The Director of Contact Centre Technical Delivery will lead the charge in managing the implementation and integration of CCaaS solutions. With a focus on project management, you will guide talented teams while maintaining pivotal relationships with stakeholders and vendors. Your role is crucial in enhancing CIBC's capabilities and driving transformation through innovative solution design.
Key Responsibilities:
• Manage CCaaS project timelines, budgets, and quality standards
• Coach and develop teams of engineers and solution designers
• Advise on technology implementation strategies
• Drive improvements in delivery methodologies
• Support pre-sales solution design efforts throughout the sales cycle
Requirements:
• Minimum of 10 years in technical architecture for ...