Shape customer experiences as the Chief Operations Architect for CX at Gorgias. Lead the implementation of AI solutions that redefine ecommerce engagement and satisfaction.
This high-impact role is central to pioneering the next generation of the customer experience journey at Gorgias. You will develop and execute scaling strategies within the CX organization, promoting AI tools that enhance client interactions. Your role requires an understanding of AI technologies and an ability to communicate effectively across departments to ensure seamless operations and improvements.
Key Responsibilities:
• Implement strategic programs to enhance CX operations
• Cultivate AI adoption through playbooks and training tools
• Act as the execution partner for CX function leaders
• Drive the operating rhythm: OKR tracking and performance metrics
• Craft comprehensive materials for executive presentations
Requirements:
• 4–7 years in strategy or operations at a tech company