+ Manage the Customer touch Points strictly as per SLA with reduced error rates + Ensure the highest level of support to meet on-going business needs. To ensure Business Continuation during contingency situations + Setting new standards in customer service and operational efficiency + To better understand & implement the needs and requirements of the internal customers + To act as the secondary checkpoint for ensuring local & group AML guidelines. + Provide daily MI for onward submission to stakeholders and internal customer for business forecast. + Demonstrates a strong commitment to coaching and developing the team towards continual performance improvement + Enhance staff retention and implement active Talent Managem...