Elevate your career as a Change Manager with HCL Canada in Toronto, ON, specializing in Power Automate and Power BI. Leverage your ITSM and automation skills to enhance governance processes.
HCL Canada is seeking an experienced Change Manager focused on automating ITSM processes and improving compliance and efficiency. This role emphasizes the transition to a data-driven governance model while managing incident and change processes effectively. Collaborate across teams to implement best practices in incident, change, and problem management.
Key Responsibilities:
• Ensure ticket quality and SLA adherence consistently
• Govern ITSM processes and enforce standardization
• Automate manual tasks using Power Automate and Power BI
• Create dashboards, scorecards, and governance reports
• Collaborate with SRE, Dev, and Ops teams for reliability
Requirements:
• Proven experience in ITSM, particularly in Incident and Change Management
• Hands-on experience with Powe...