Overview

Job Title/Role: Change Manager - Power Automate & Power BI Experience

Location: Toronto, ON

Client: HCL Canada

Role Summary

Solid ITSM expertise and automation skills to drive governance across Incident, Change, and Problem Management. The role focuses on improving compliance, efficiency, and transitioning to a data-driven governance model.

Responsibilities

• Ensure ticket quality, SLA adherence, and RCA completeness


• Govern ITSM processes and drive standardization


• Automate manual governance tasks using Power Automate, Power BI, or scripting tools


• Build dashboards, scorecards, and governance reports


• Collaborate with SRE, Dev, and Ops teams to improve reliability


• Analyze change impacts and incident root causes

Qualifications

• R...