Plan, organize, and direct front‑line employees on daily and weekly activities in the DTC (DriveTest Centre) to meet service delivery objectives.
Ensure compliance with all Serco Canada Inc. policies and procedures, including MTO Standards, Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
Meet Project Agreement KPIs at the DEC level.
Lead a DriveTest Centre office, including all customer service and Driver Examiner activities.
Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover absences, providing technical assistance and resolving problems.
Serve as liaison between the DriveTest Centre, other offices and outside agencies to resolve operational issues.
Educate staff on the use of the LCS system, introduce new versions and functions, and troubleshoot system problems as they arise.