Support the Canadian Construction Association as a Bilingual Analyst for Digital Solutions. Be pivotal in the enhancement of SignaSur™, ensuring seamless user experiences in digital services.

This full-time role focuses on supporting the deployment and integration of our contract lifecycle management system. Candidates should have a strong customer service mindset along with technical helpdesk experience. Your role will empower CCA to provide greater value to its members and enhance stakeholder engagement.

Key Responsibilities: • Assist with the implementation of Agiloft • Design and produce knowledge resources and training • Analyze feedback for product development improvements • Deliver multi-channel support for SignaSur and integration services • Involve in website and app development projects

Requirements: • Bachelor’s degree or IT diploma in a relevant field • 1-2 years in customer service or helpdesk support • Proficient in O365 and CMS like WordPress •...