+ Lead administrative and strategic initiatives for the Credit and Collections team. + Conduct quality audits and implement improvement plans. + Manage reporting, compliance, and governance activities. + Collaborate with leadership on strategic projects and process enhancements. + Drive continuous improvement and innovation in collection processes. + Oversee team development, engagement, and succession planning. + People Manager of a team of up to 10-12 Credit/Cash/Collection Representatives. + Builds an engaging culture of teamwork and respect. + Responsible for engaging with and being accountable for the quality and performance of the Cash Collection Services to stakeholders at all levels within the business. + Proactively manages the collection process to deliver payment on time from customers. + Reviews and approves exceptional credit terms, and/or credit hold releases. + Defines actions to improve Days Sales Outstandin...