Lead administrative and strategic initiatives for the Credit and Collections team.
Conduct quality audits and implement improvement plans.
Manage reporting, compliance, and governance activities.
Collaborate with leadership on strategic projects and process enhancements.
Drive continuous improvement and innovation in collection processes.
Oversee team development, engagement, and succession planning.
People Manager of a team of up to 10-12 Credit/Cash/Collection Representatives.
Builds an engaging culture of teamwork and respect.
Responsible for engaging with and being accountable for the quality and performance of the Cash Collection Services to stakeholders at all levels within the business.
Proactively manages the collection process to deliver payment on time from customers.
Reviews and approves exceptional credit terms, and/or credit hold releases.