Own and drive the unapplied cash resolution and reporting in the respective region
Pro-active identification and correction of cash application issues
Provide operational help and guidance to team members, act as first escalation point
Responsible for complex query resolution in the respective region
Responsible for accuracy and timeliness of daily cash reporting
Stakeholder interaction and management
Training and mentoring new and existing team members
Timely and accurate application of cash to third party and intercompany customer accounts in line with the processes and procedures set for Accounts Receivable
Contact customers with payment related queries via email and phone
Maintain documentation as per internal controls & SOX audit requirements as needed
Prepare and ensure timely completion of month end close reports