Step into the Case Management Specialist role at Concentrix in Ontario and leverage your customer service skills to create impactful solutions. This position centers on addressing escalated customer issues with care.
In the On-Site role, you will act as a single point-of-contact for resolving complex customer complaints, utilizing your 2-3 years of experience in creative problem-solving and communication. This position aims to improve the customer experience through effective responses and service improvements.
Key Responsibilities:
• Receive and resolve escalated customer issues
• Provide second-tier support to the customer care team
• Guide customers on policies and procedures
• Collect feedback for service enhancement initiatives
• Maintain a positive and professional service atmosphere
Requirements:
• 2-3 years of demonstrated customer service experience
• Exceptional communication and leadership skills
• Strong analytical and time management capabi...