Join OBSI as a Bilingual Case Assessment Officer, playing a crucial role in public service and financial fairness. Engage with consumers and firms to address inquiries and assess cases effectively.

As a Case Assessment Officer, you'll be the initial contact for consumers, evaluating their inquiries to ensure they align with OBSI’s mandate. Your customer service experience will be vital in gathering information and facilitating the resolution process. This role requires the ability to communicate fluently in both English and French.

Key Responsibilities: • Respond to consumer and firm inquiries promptly • Conduct assessments to determine case eligibility • Gather and prepare documentation for investigators • Provide additional information as needed • Refer complex cases to alternate dispute resolution entities

Requirements: • Bilingual proficiency in English and French • Strong background in customer service • Experience in the financial services sector is an ...