Drive AI adoption and customer success in Canada as Director at Thomson Reuters. Spearhead strategy and foster customer growth while developing your team.
As the Director of AI Customer Success, you will be instrumental in defining the strategy that enhances customer value from Thomson Reuters' AI solutions. This leadership role encompasses developing a committed team while maintaining crucial relationships with high-profile Canadian clients. Your focus on AI innovation and market insight will guide the company's growth and customer retention efforts.
Key Responsibilities:
• Formulate and implement a national customer success strategy
• Mentor and develop a team for optimal performance
• Serve as the main point of contact for key customer accounts
• Promote AI use case development and workflow integration
• Oversee customer satisfaction and identify growth opportunities
Requirements:
• Leadership experience in customer success management required
• Legal i...