Empower agents at MCI as an Experienced Call Center Trainer, focusing on high-impact training initiatives. Create a supportive learning environment tailored for agent success.
This role at MCI involves designing innovative training sessions that cater to various clientele while ensuring the delivery of quality onboarding and skill enhancement. Collaborate with team leads to provide coaching and support while maintaining rigorous training records that track agent performance over time.
Key Responsibilities:
• Facilitate engaging training for new hires
• Design and enhance training materials and manuals
• Evaluate and recommend tailored training solutions
• Assess training outcomes through targeted feedback
• Coach agents and team leads for optimal performance
Requirements:
• Minimum 3 years experience in call center training
• Excellent facilitation and communication skills
• Familiarity with LMS and virtual delivery tools
• Understanding of adult lea...