Be a crucial part of Teleperformance as a Call Center Business Analyst, enhancing operational efficiency and customer experience. Your data-driven insights will shape strategic decisions and improve workflows.
This position is key in assessing call center metrics and identifying areas for performance improvement. You’ll work on projects that streamline processes and boost customer satisfaction through detailed analysis. Collaboration with various teams will enable you to execute effective solutions.
Key Responsibilities:
• Analyze call volume, handle time, and customer satisfaction
• Identify operational bottlenecks and recommend improvements
• Develop reports and dashboards for leadership insights
• Coordinate with IT for system improvements and testing
• Manage projects from ideation to successful implementation
Requirements:
• Business Analyst experience in call center settings
• Strong attention to detail and analytical skills
• Expertise in data to...