Advance your career with Octave as a Senior IT Support Specialist in Calgary, Canada. This hybrid role emphasizes delivering high-quality IT support across a diverse internal user base in North America.
As a key member of the IT team, your role will involve resolving intermediate technical issues and managing the life cycle of end-user hardware. You will engage with sales, software development, and admin personnel, demonstrating professionalism and commitment to service excellence while juggling multiple workflows.
Key Responsibilities:
• Provide comprehensive IT support for local and remote users
• Efficiently resolve service incidents using ServiceNow
• Manage escalation of complex issues to relevant technical teams
• Oversee procurement, configuration, and shipment of hardware
• Follow company standards and documentation rigorously
Requirements:
• Intermediate proficiency in Windows and Mac OS
• Strong verbal and written communication skills
• Proven...