Shape unforgettable stays as the Guest Experience Manager at Dorian, Autograph Collection & Courtyard by Marriott Calgary Downtown. Your leadership will drive superior guest satisfaction through effective teamwork and service excellence.
We seek an engaging and approachable leader to manage daily hotel operations as the Guest Experience Manager. In this pivotal role, you will be the primary contact for resolving guest concerns and coordinating efforts across departments. Your focus will be on enhancing the guest experience while maintaining operational efficiency.
Key Responsibilities:
• Provide guidance and support to front-line teams
• Address and resolve guest complaints professionally
• Ensure brand compliance through daily operational oversight
• Conduct clean inspections and safety walkthroughs
• Perform training and onboarding across teams
Requirements:
• At least two years in a supervisory role in hospitality
• Degree or diploma in Hospitality Mana...