Enhance IT support as an L2 Service Desk Contractor in Calgary, focusing on hardware and device operations. Deliver hands-on technical assistance while ensuring effective service delivery in a government setting.
In this role, you'll assist a large user base with device and hardware needs, performing tasks like laptop issuance and troubleshooting peripheral issues. This full-time, onsite position demands collaboration with diverse teams while maintaining precise documentation of hardware movements in ITSM systems to support a streamlined Service Desk function.
Key Responsibilities:
• Manage device setups, swaps, and refresh activities
• Troubleshoot printer and device connectivity challenges
• Execute mobility services like iPhone setups
• Keep accurate records of IT asset movements
• Support meeting room technology and operations
Requirements:
• Experience in deploying and supporting hardware in large enterprises
• Physical capacity to lift equipment as r...