Experience working with ServiceNow as a Business Systems Analyst is strongly preferred. Experience supporting ServiceNow ITSM, ITOM, CMDB, Asset Management, Discovery, or Service Mapping initiatives is considered an asset. Experience with Power BI, Visio, Lucidchart, or similar process-mapping and reporting tools is preferred. Hybrid work model requiring attendance in the Toronto office three days per week. Responsibilities
Investigates and identifies strategies to optimize business operations and services and inform business decisions. Defines business requirements to support technology solutions and operational processes within the ServiceNow platform through stakeholder engagement, business analysis, process documentation, and collaboration with technical teams. Elicits, documents, and analyzes business requirements to ensure solutions and initiatives achieve expected business outcomes. Serves as the primary Business Systems Analyst supporting the Serv...