Job Description OverviewWe are looking for a Junior Business Product Owner for the Contact Center to support the execution and evolution of Contact Center tools and work with operations to ensure solutions fit daily activities.ResponsibilitiesManage the product backlog (creation, refinement, and prioritization)Translate business and operational needs into clear requirements (user stories)Work with technology teams using Scrum/Kanban methodologiesFollow up on developments and ensure progressMaintain contact with operations (agents, supervisors) to understand needsParticipate in functional testing (UAT) and solution validationIdentify quick improvements that impact daily operationsSupport monitoring of basic operational indicatorsQualifications1 to 3 years of experience as Business Analyst, Junior Product Owner, or Contact Center OperationsBasic knowledge of Contact Center tools (CRM, telephony, ticketing)Familiarity with Agile methodologies (Scrum or Kanban)Interest in digital produc...