Shape patient journeys at Alexion as a Business Process Architect for Patient CRM. Leverage Agile methods to optimize workflows and improve system usability in a hybrid work setting.
In this role, you will focus on the architecture of patient CRM processes, ensuring they align with business goals and regulatory requirements. You’ll collaborate closely with Product Owners, Patient Services, and IT to gather needs, design process blueprints, and test workflows. Your expertise in Salesforce technology will drive efficiency and quality throughout product development and operations.
Key Responsibilities:
• Analyze and design patient support processes for enhanced efficiency
• Map workflow stages to required patient data and reporting metrics
• Define metrics to evaluate process quality and compliance
• Collaborate with stakeholders to align workflows with patient care goals
• Maintain documentation of workflows, process models, and best practices
Requirements:
• 3...