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Business Process Analyst: Customer Success

Hospitality Full Benefits Career Growth
Company

Rockwell Automation

Location

ciudad de méxico, Mexico

Posted

June 07, 2026

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About This Opportunity

Business Process Analyst – Customer Success

Location: Mexico City – Hybrid. Expected onsite Mondays, Tuesdays, and Thursdays with flexibility for business obligations.

Reporting to: Global Business Process Manager.

Responsibilities

  • Analyze and optimize Customer Success processes (onboarding, adoption, support, renewals, and expansion).
  • Design end‑to‑end processes (AS‑IS / TO‑BE) with a focus on retention and revenue growth.
  • Improve renewal and contract lifecycle management, churn reduction, customer retention, upsell/cross‑sell, and account expansion.
  • Analyze metrics such as ARR, MRR, churn, retention, NRR, GRR, and Customer Health Score to generate data‑driven insights and support forecasting.
  • Collaborate with Sales, Finance, IT, and Customer Success teams.
  • Promote process automation, scalability, and standardization (SOPs and workflows).
  • Ensure data quality in CRM and Customer Success pla...