Role Overview

As a Business Operations Analyst supporting our Customer Experience organization, you will play a pivotal role in enhancing the customer journey within our Platform Software business. You’ll collaborate closely with cross‑functional teams to develop plans that prioritize customer satisfaction while achieving business objectives.

Responsibilities

• Provide operational support for the Customer Success and Customer Support organizations, working collaboratively with members of these functions plus Sales, Finance, and other Operations teams.
• Champion an AI‑first approach to operations by identifying opportunities to leverage AI tools (generative AI, predictive analytics, automation platforms) to streamline workflows, enhance reporting, and improve the customer journey.
• Use AI‑assisted analytics tools to surface trends, forecast customer health, and generate insights that inform strategic decisions across the CX organization....