This is an interview position.


To administer all new account requests and educate customers on both FedEx Express and Ground. This includes the promotion and selling of FedEx services over the phone to existing and new customers with the objective to retain and expand our customer base.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred.

Twelve (12) months of current Customer Service Rep - Call Centre experience (i.e. within the past 12 months)

Experience in related global customer service applications required.

Must be Sales focused and oriented.

Knowledge of FedEx products and service, including international customs regulations required.

Must be familiar with FedEx automation (fedex..ca / IVR) to be able to promote and educate our customers.

Trained on the opening of new accounts as well as FedEx Ground.

Knowledge of Canadian and USA Customs regulations as well...