Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
Working closely with internal stakeholders to solve client issues.
Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
Developing account plans to enhance service delivery.
Ideal Profile:
You have at least 1 year experience including solid experience in a similar role within Financial Services.
You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
You are a strong team player who can manage multiple stakeholders