KEY RESPONSIBILITIES 1. DATA & ANALYTICS Conduct data quality checks in line with SOPs. Support customer service and field staff with data-related queries and communication. Use analytics to identify risks and issues within projects and propose solutions. Provide regular updates to management (daily, weekly, ad-hoc). Implement customer surveys and define metrics for feedback. Deliver sales metrics, dashboards, and ad-hoc analytical reports. Lead automation and streamline the lead, order, and fulfillment process. 2. SALES OPERATIONS Support all aspects of the day-to-day operations of the sales function. Review sales opportunities for accuracy and provision orders upon successful deal closure. Support the sales team on DMS, eCommerce, and other sales operations systems. Collaborate with the Sales Operations Manager to improve sales data quality and processes. 3. TECHNICAL SUPPORT Provide end-to-end technical support for all Taimba tech products (DMS, eCommerce, ERP) including...