Be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved.
- Ensure the processing of orders from validation to dispute resolution (the entry being made in Poland) on a portfolio of customers
--Ensure contact with customers via email, phone
- Collaborate internally to ensure customer satisfaction
Responsibilities - Tasks:
Contribute to Financial Performance
- Be a force of proposal for simplifications, improvements, automations that would make our processes more efficient
- Ensure compliance with procedures in all circumstances (CFIN entry, duties segregation of rules, etc.)
Be Business partners
- Communicate with sales teams about the problems inherent to their customers
- Know and master the products and catalogs of your domain