Description We are looking for a Business Analyst to support incident operations for live business systems in San Antonio, Texas. This Long-term Contract position is suited for a hands-on, detail-oriented individual who can assess production issues, coordinate response efforts, and help drive timely resolution in fast-moving environments. The role works closely with technical and operational partners to improve incident handling, strengthen documentation, and contribute to post-incident review activities.

Responsibilities:
• Evaluate incoming incidents, determine business impact and urgency, and assign the appropriate priority level for response.
• Partner with Engineering, Product, Support, and Operations teams to keep issue response aligned and moving toward resolution.
• Monitor incidents from initial identification through closure, ensuring updates, ownership, and follow-up actions remain on track.
• Review recurring production issues to identify patterns, oper...