Shape digital customer journeys at Enercare Inc. as a Business Analyst focused on optimizing self-service experiences. Collaborate with cross‑functional teams to translate business needs into actionable requirements for system enhancements.

In this full time role based in Markham, Ontario, you will leverage 3+ years of experience while supporting Agile delivery teams. Your expertise will bridge business and technical stakeholders, creating user stories that enhance Enercare’s customer portal. This position emphasizes clarity in scope definitions and the successful implementation of recent features to ensure a customer‑centric approach.

Key Responsibilities

• Collaborate with stakeholders to gather requirements and user stories
• Facilitate workshops and define solution designs
• Support sprint planning and backlog refinement
• Document processes, business rules, and requirements
• Assist QA teams with testing and operational r...