+ **Job ID:** 62402 + **Job Category:** Policy, Planning & Research + **Division & Section:** Customer Experience, Business Intelligence & Workforce + **Work Location:** METRO HALL + **Job Type & Duration:** Full-time, 1 Permanent Vacancy + **Salary Range:** $89,337.00 - $120,831.00 **Hiring Zone:** $93,692.00 - $101,582.00 + **Shift Information:** Monday to Friday, 35 hours per week + **Affiliation:** Non-Union + **Number of Positions Open:** 1 + **Posting Period:** 02-Jun-2026 to 11-Jun-2026
**Job Summary:**
To conduct research and analysis for 311 Toronto, identify a range of feasible options for operations, policies, technology, information systems and management practices and to assess the implications and viability of each option and recommending changes to improve service delivery.
**Major Responsibilities:**
+ Implements detailed plans and recommends policies/p...