Overview

The Business Analysis Lead, Applications is responsible for leading and overseeing business analysis activities across the administration platforms including but not limited to administration system, workflow applications and reporting tools within Retirement Solutions. This role ensures that business changes are operationally sound, compliant, and practical, supporting efficient scheme administration, client servicing, and regulatory obligations. It focuses on translating business, regulatory, and client needs into clear operational requirements and sustainable process improvements. Reporting to the Head of Business Analysis, the role works in close partnership with the Business Analysis Lead, Digital to collectively oversee all change activities, ensuring strong alignment between system‑enabled change and operational readiness and execution. The role also has direct accountability for people leadership, providing supervision, coaching, and mentorship to other a...